The Friction Audit
Find the work that wastes work.
FrictionIQ uncovers the hidden processes, approvals, and system workarounds draining employee time—then turns them into quantified, prioritized action.
What to expect
Evidence before intervention.
01
No predetermined solution
We diagnose before recommending training, technology, communication, or process change.
02
Every finding is quantified
Frequency, time lost, affected population, and business impact create a defensible priority.
03
A usable map, not shelfware
Leadership leaves with visible friction points, prioritized interventions, and a practical 90-day roadmap.
The diagnostic
Five places where everyday work breaks down.
Employees identify friction across the full arc of work. Interviews and observation then reveal what is actually happening—not just what the process document says.
- 01
Know
Can people tell what is expected and what has changed?
- 02
Find
Can they locate the information, owner, or tool they need?
- 03
Decide
Can sound decisions happen without unnecessary approval?
- 04
Do
Can the work be completed without duplicate entry or system workarounds?
- 05
Escalate
Can a broken workflow reach someone empowered to fix it?
The Friction Map
Turn “annoying” into an economic case.
Each friction point is scored against the same clear model, so leaders can compare competing problems and act where the return is strongest.
Frequency × Time Lost × Population × Business Impact
Three weeks
One focused engagement. Clear next moves.
The Friction Audit is designed for mid-sized organizations navigating growth, restructuring, AI adoption, or process transformation.
Listen
Employee diagnostic and targeted stakeholder interviews.
Observe
Workflow observation, pattern analysis, and friction mapping.
Prioritize
Quantified recommendations, executive readout, and 90-day roadmap.
Typical investment
$7,500–$15,000
Final scope reflects workforce size, workflow complexity, and interview volume.
Remove the friction
Stop making people work around the work.
Bring us the workflow everyone complains about. We’ll show you what it costs, why it persists, and what to do next.